Title |
Role |
Prompt |
Additional Details |
Template |
Edit |
Delete |
Crisis Management and Difficult Situations |
Crisis Manager or Escalation Specialist |
Create guidelines for dealing with angry or dissatisfied customers.
|
|
Customer Service |
|
|
Crisis Management and Difficult Situations |
Crisis Manager or Escalation Specialist |
Assigned Role: Crisis Manager or Escalation Specialist.
|
|
Customer Service |
|
|
Customer Retention and Loyalty Programs |
Customer Loyalty Manager or Retention Specialist |
Design a loyalty program for repeat customers.
|
|
Customer Service |
|
|
Customer Retention and Loyalty Programs |
Customer Loyalty Manager or Retention Specialist |
Create a strategy for re-engaging lapsed customers.
|
|
Customer Service |
|
|
Customer Retention and Loyalty Programs |
Customer Loyalty Manager or Retention Specialist |
Develop promotional offers for long-term clients.
|
|
Customer Service |
|
|
Product Knowledge and Training |
Training Coordinator or Product Knowledge Specialist |
Develop a training module on our new product line for customer service staff.
|
|
Customer Service |
|
|
Product Knowledge and Training |
Training Coordinator or Product Knowledge Specialist |
Create a knowledge base for common customer product inquiries.
|
|
Customer Service |
|
|
Product Knowledge and Training |
Training Coordinator or Product Knowledge Specialist |
Suggest ways to keep the customer service team updated on product changes.
|
|
Customer Service |
|
|
Multichannel Support Strategy |
Multichannel Support Manager or Customer Service Operations Specialist |
Plan a strategy for integrating support across phone, email, and social media.
|
|
Customer Service |
|
|
Multichannel Support Strategy |
Multichannel Support Manager or Customer Service Operations Specialist |
Suggest best practices for consistent customer service across all channels.
|
|
Customer Service |
|
|